Report Your Amazon Device as Lost or Stolen

If your Amazon device has been lost or stolen, contact Amazon Customer Service.

Amazon Customer Service marks the device as Lost/Stolen. This prevents the device from being registered to another Amazon account in most cases.

Important: If you can’t contact Amazon Customer Service immediately, deregister your device to prevent purchases on your Amazon account.

If your Fire tablet (running Fire OS 3.2.5 or later) or Fire phone is lost or stolen, locate your device, activate the alarm, and lock, deregister or factory reset remotely using the Manage Your Lost or Stolen Device features.

To deregister your device:

  1. Go to Manage Your Content and Devices page and select the Devices tab.
  2. Select the lost or stolen device, click Edit next to the device name, and copy its serial number to provide to Customer Service.
  3. Click Deregister and follow the instructions to complete the process.

If you're worried about unauthorized purchases on your lost or stolen device, update your payment method under Digital Payment Settings in the Preferences tab.


For more help, try our Digital and Device forum.

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