Resolve Common Two-Step Verification Issues

Learn how to log in and resolve issues during registration with the security code for Two-Step Verification.

During registration, you may see a request to enter a unique security code in addition to your password as part of the Two-Step Verification process. This process adds an extra layer of security when logging into your account. You'll typically see this request on untrusted computers and devices.

Some devices and apps may not ask for a unique security code when logging in and you may receive an error even with the correct password. The issue can be resolved by logging in via an Alternate Sign-in process.

To log in with Alternate Sign-In for Two-Step Verification:

  1. Enter your sign-in information and click Submit.
  2. You'll receive an error message saying that your email and password combination is incorrect.
  3. You'll receive a security code through text message, voice call, or authenticator app.
  4. Enter the security code at the end of your account password and click Submit. For example, if password is "abcdef" and the security code received is "12345," enter "abcdef12345" as your password.

Note: You will not be able save a device as a trusted device if the Alternate Sign In is required.

During registration, if you don't know your account password, use the one-time password and unique security code to log in.

To register your device or apps using a one-time password:

  1. Enter your sign-in information and click Submit.
  2. You’ll receive a notification via email or text from Amazon containing a one-time password. It’s time sensitive and must be used within 10 minutes of receipt.
  3. Enter your one-time password to register.
  4. You’ll receive a security code through text message, voice call, or authenticator app.
  5. Add your Two-Step Verification code at the end of the one-time password and click submit.

You can also Recover Your Account after Two-Step Verification Fails.

Learn how to enable or disable Two-Step Verification.

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