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About Customs Regulations for Identity Documents

When you place an order for a product from, proof of the identity may be required for customs clearance.

Customs regulations in certain countries require ID to be provided for customs clearance. All ID information provided by you will be stored safely & securely. Amazon needs to store this information in order to securely transmit it to the carrier when your package is shipped and share it with customs officials in the destination country, which will allow your packages to clear customs without additional delay. If you need to return a product, we may also use the ID information provided to clear customs during the return process. The ID information you store and attach to a delivery address will be used for that shipment, and stored for re-use on future shipments to your selected delivery address. You can change the ID information for a delivery address, or delete it within "Your Addresses, Edit Address" section. You can also delete the ID information from your Amazon account at any time within the My Account, Manage saved IDs section. The ID information will be removed from your saved IDs page and from all addresses in your address book immediately. The ID information will also be permanently deleted from Amazon's database as soon as possible, but it can take up to 30 days. If you delete your ID number and you have orders that have not been yet shipped, you may be contacted by your delivery carrier for further information to complete those orders. If you need to use your ID number again for future shipments, please add the ID number again when it is requested when making your next purchase. ID information not used over a 90-day period will be automatically deleted from your account and Amazon's systems.

If you have multiple people at the same delivery address, you can add ID information for all of them for Amazon orders. Please create multiple entries in your Address Book, one for each person, with that person's name in the "Full Name" field on the Your Addresses, Add Address section. After creating the new address entry, you will be prompted for ID information if it is required for delivery to that location.

Customs regulations vary widely between countries and regions. For more information, please contact your local customs office. When additional customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


  • Customs offices in some countries and regions require the importer of record (IOR) to provide a particular form of identification (ID) before releasing a shipment. You may be required to provide an ID number (such as national ID), photograph of ID, or other document.
  • Countries, regions, and jurisdictions that can require an ID number include: Argentina, Bahrain, Bolivia, Brazil, Chile, China, Colombia, Egypt, El Salvador, Guatemala, India, Israel, Italy, Jordan, Kuwait, Mexico, Netherlands, Nigeria, Norway, Oman, Peru, Qatar, Russian Federation, Saudi Arabia, South Africa, South Korea, Spain, Taiwan, Turkey, United Arab Emirates, Uruguay.

  • We collect this information for some countries. However, it may happen that these countries' customs office may need additional information and/or there are other countries we don't support right now, where you might be required to provide that data directly to the delivery carrier.

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