About Customs Regulations for Identity Documents

When you place an order for a product from Amazon.com, Identity Documents (ID information) may be required for customs clearance.

Customs regulations in certain countries require ID to be provided for customs clearance. All ID information provided by you will be stored safely & securely. Amazon needs to store this information in order to securely transmit it to the carrier when your package is shipped and share it with customs officials in the destination country, which will allow your packages to clear customs without additional delay.

The ID information you store and link to a delivery address will be used for that shipment, and stored for re-use on future shipments to your selected delivery address. You can change the ID information for a delivery address, or delete it within "Your Addresses, Edit Address" section. You can also delete the ID information from your Amazon account at any time within the Your Account, Manage saved IDs section. The ID information will be removed from your saved IDs page and from all addresses in your address book immediately. The ID information will also be permanently deleted from Amazon's database as soon as possible, but it can take up to 30 days. If you delete your ID number and you have orders that have not been yet shipped, you may be contacted by your delivery carrier for further information to complete those orders. If you need to use your ID number again for future shipments, please add the ID number again when it is requested when making your next purchase. ID information not used over a 90-day period will be automatically deleted from your account and Amazon's systems.

If you have multiple people at the same delivery address, you can add ID information for all of them for Amazon orders. Please create multiple entries in your Address Book, one for each person, with that person's name in the "Full Name" field on the Your Addresses, Add Address section. After creating the new address entry, you will be prompted for ID information if it is required for delivery to that location.

Errors or missing information may cause delays beyond or original delivery date and the carrier may contact you to correct it.


  • Customs offices in some countries and regions require the importer of record (IOR) to provide a particular form of identification (ID) before releasing a shipment. You may be required to provide an ID number (such as national ID), photograph of ID, or other document.
  • Countries, regions, and jurisdictions that can require an ID number include: Argentina, Bahrain, Bolivia, Brazil, Chile, China, Czech Republic, Dominican Republic, Egypt, El Salvador, Guatemala, India, Israel, Italy, Jamaica, Jordan, Kuwait, Mexico, Nigeria, Oman, Peru, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, South Africa, South Korea, Spain, Taiwan, Turkey, United Arab Emirates, Uruguay.
  • We collect this information for some countries. However, it may happen that these countries' customs office may need additional information and you might be required to provide that data directly to the delivery carrier.
  • Taiwan: Effective January 16th, 2020, Taiwan customs requires real name authentication for individuals importing courier express shipments. To facilitate customs clearance, the recipient must register directly via the Taiwan customs EZ WAY app on a mobile device to complete the real name authentication process. Shipments without real name authentication and verification may not be accepted for import clearance. For additional detail regarding the import clearance process, you can visit the Taiwan customs information here.

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