Find more solutions
What is your return policy for Amazon devices?
For return policies applicable to Amazon branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices and Echo devices and Amazon-branded accessories purchased from Amazon.com, see About Our Returns Policies. Unless stated otherwise, if you are returning an item purchased as part of a bundle (including an Amazon device), any discount will be allocated proportionally among all the items in the bundle, and your refund will equal the amount you paid for the item. All Amazon-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of Amazon upon receipt by Amazon.
For return policies applicable to products purchased from Amazon.com that are not Amazon devices (such as third-party Fire TV Edition devices), and for return policies applicable to products purchased using an Amazon device, see About Our Returns Policies.
If you purchased an Amazon device or accompanying accessory from a third-party retailer, returns are subject to the retailer’s return policies. Please contact the retailer for details.
You can return any Amazon device or accessory you purchased from an Amazon Pop-Up for a full refund within 30 days as long as it's in new condition and the return is in accordance with our return policies. To return an Amazon device or accessory purchased from an Amazon Pop-Up, take it to an Amazon Pop-Up.
How do I return my Amazon device to Amazon.com?
Note about shipping lithium ion batteries: Kindle e-reader and Fire tablet batteries are considered "lithium ion batteries contained in equipment" under dangerous goods transportation regulations and do not require special labeling or documentation if two or fewer devices are shipped in a single package.
How will I be refunded for a returned device or accessory?
When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order. All refunds are subject to our refunds policy. Unless stated otherwise, if you are returning an item purchased as part of a bundle (including an Amazon device), any discount will be allocated proportionally among all the items in the bundle, and your refund will equal the amount you paid for the item. View completed refunds by visiting the Order Summary in Your Account.
Note about pre-paid mailing labels and shipping cost refunds: Return shipping costs are only reimbursed if the return is due to Amazon error. If a pre-paid label is not convenient in your location, indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). You may be reimbursed for your shipping costs according to our refunds policy.
Is my Amazon device or accessory covered by a limited warranty?
Whether you bought your Amazon device through Amazon.com or in a retail store, new and Certified Refurbished devices are covered by a limited warranty. Certain Amazon-branded accessories are also covered by a limited warranty. Copies of limited warranties for our devices and accessories are available at https://www.amazon.com/devicesupport. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide service or a replacement according to the warranty guidelines.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.