Find Status of Your Trade-In

You can find the status of your trade-in anytime in Your Trade-In Account.

To find the status of your trade-in:
  1. Go to Your Trade-In Account .
  2. Review the status of your trade-in item.

Note:

Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked anytime in Your Trade-In Account.

Once your item is received and appraised, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime (including rejection reasons, if applicable) in Your Trade-In Account.

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