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Troubleshooting Sound Issues

If you're experiencing sound issues while playing Amazon Game Studios games, here are some solutions that may help.

  1. Check your default playback devices to ensure that your preferred device is set as the default before launching a game. Launching a game and changing the default playback device afterwards typically doesn't work. Doing so can lead to no sound or sound coming from a source other than the one you selected.
  2. Ensure that the in-game volume isn't disabled or low. To check the volume levels, go to Settings and look under the Audio section.
  3. For additional troubleshooting, go to the Fix sound problems help article on Microsoft's website.

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