AmazonBasics Connected Devices Warranty

What This Warranty Covers
This limited warranty is provided by Amazon.com Services, Inc. to you as the original purchaser of the AmazonBasics-branded surge protector product(s) you purchased (the “Surge Protector”). In addition to the one-year warranty that applies to your Surge Protector, this limited warranty covers damage to equipment that is properly connected through a Surge Protector to a properly wired and grounded outlet (including compliance with electrical and safety codes of the most current electrical code (ANS/NFPA 70)) without the use of any adapters, extension cords or other connectors (an “Occurrence”). The Surge Protector may be manufactured by a third party not affiliated with Amazon.

This limited warranty only applies if all wires leading into the connected equipment pass through the Surge Protector. The Surge Protector must be plugged directly into a properly wired AC power line with a protective ground and must not be “daisy- chained” together in serial fashion with other power strips, uninterruptable power supplies (UPSes), other surge protectors, three-to-two-prong adapters, or extension cords. The Surge Protector is intended to be used indoors only and in dry areas.

During the warranty period, if a defect arises and you follow the instructions that we will provide to you for returning the Surge Protector and the connected equipment, we will, at our option, take one of the following actions: (i) replace or repair the damaged connected equipment or (ii) reimburse you for the actual costs of replacing or repairing the damaged connected equipment. We will spend an amount equal to the fair market value or the original purchase price of the damaged connected equipment, whichever is less, up to a maximum of $20,000.

The Conditions of Use for the Amazon.com website (the “Conditions of Use”) are incorporated into this limited warranty by reference. In the case of any inconsistencies between the Conditions of Use and this limited warranty, this limited warranty will control. You can access the current version of the Conditions of Use at www.amazon.com/conditionsofuse

What This Warranty Does Not Cover

This limited warranty is null and void if: a power disturbance damages the connected equipment through the phone, network or coaxial lines; the Surge Protector in use during the Occurrence is not provided to us for inspection upon our request at your expense; we determine that the Surge Protector has been opened, improperly installed, altered in any way or tampered with; we determine  that the damage to the connected equipment did not result from the Occurrence or that no Occurrence took place; the repair or replacement of the damaged connected equipment is covered under a manufacturer’s warranty or seller’s extended warranty; you use the Surge Protector in any way with a generator, heater, sump pump, water-related device, life support device, medical device, car, motorcycle, or golf-cart battery charger; or we determine that the damaged connected equipment was not used under normal operating conditions or in accordance with any manufacturer’s instructions for the connected equipment.

This limited warranty does not protect against acts of God (other than lightning) such as flood, earthquake, or war; vandalism; theft; normal- use wear and tear; erosion; depletion; obsolescence; abuse; or damage from non- authorized program or system equipment modification or alteration. This limited warranty also does not cover any data loss caused by or related to the damaged connected equipment, and we will not reimburse you for any data loss or restoration for data loss.

How to Obtain Service
For instructions on how to obtain service under this limited warranty, contact customer service at 1-866-216-1072, or, alternatively, go to www.amazon.com/contact-us. Customer Service will ask you questions to determine your eligibility under this limited warranty.

Please be prepared to provide the following information:
  1. AmazonBasics product identifier (ASIN): B00TP1C51M (black) or B00TP1C1UC (white)
  2. Equipment that was connected to the surge protector
  3. Connected equipment that was damaged and the extent of the damage
  4. Date of the Occurrence
All claims under this limited warranty must be made within 30 days from the date of the Occurrence. To file a claim, you must take the following steps:

Warranty Limitations
This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.

TO THE EXTENT PERMITTED BY LAW, THE LIMITED WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES WILL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT OR REIMBURSEMENT SERVICES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

This limited warranty only applies to applies only to Products purchased on Amazon.com or its physical stores in the United States and delivered within the 50 states of the United States, the District of Columbia, Puerto Rico, the U.S. Virgin Islands and APO, FPO and DPO addresses (collectively, the “Territory”). Replacement or repaired equipment will only be shipped to addresses within the Territory. Replacement or repaired equipped shipped to an APO, FPO or DPO address may take additional time to ship.

 

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