This warranty is provided by Amazon.com Services, Inc. to you as the original purchaser of the AmazonBasics-branded Gel-Infused Memory Foam Mattress product you purchased through Amaozn.com (the "Product"). Neither Amazon.com Services, Inc. nor our affiliates manufacture the Product.
We warrant that the foam material in this Product will be free from defects in materials and workmanship under ordinary use for ten years from the date of the original retail purchase from Amazon.com, with the exceptions stated below. Severe body contours are covered by this warranty. Severe body contours are impressions which exceed 1 inch in depth below the normal level of the Product.
During the warranty period, if the foam material in the Product proves defective and you follow the instructions that we will provide to you, we will, at our option, take one of the following actions: (i) replace the Product with either a new or a refurbished Product that is the same as or similar to the Product you purchased; (ii) repair the Product using either new or refurbished parts; or (iii) refund to you the original purchase price of the Product.
This warranty applies to any replacement Product or part, or to any repair we perform, for the remainder of the original warranty period or for 90 days from its shipment to you, whichever period is longer.
This warranty does not cover the following: problems with your Product that were caused by normal wear and tear; fading or discoloration caused by exposure to sunlight or chemicals such as bleach or household cleaning products; imperfections of the fabric cover; slight body impressions (less than 1 inch in depth); comfort preference; unsanitary product condition; accident; abuse; misuse; neglect; fire; unauthorized use (including non-residential or commercial use, floor samples); theft; or damage from other external causes, alteration, or repair. Failure to follow the manufacturer's use and care instructions may void this warranty. The zipper on the mattress is only for use in the manufacturing process and should not be zipped open or closed at any time by the consumer. Using the zipper will void your warranty. Mattress covers should not be removed to launder or for any other reason. Removing the mattress cover will void your warranty. We do not warrant that this product is suitable for any person's medical condition or that it will protect the user against bacteria, viruses, or other disease organisms. This warranty only covers the foam material in the Product and does not apply to the fabric cover, zipper, or mattress cover.
For instructions on how to obtain service under this limited warranty, contact customer service at 1-888-282-9684 or go to https://www.amazon.com/gp/css/order-history/ and click "Get Product Support". Customer service will ask you questions to determine your eligibility under this limited warranty. If you are eligible, a replacement order, repair order, or refund will be issued. If we provide you with a replacement or repair your product, we will pay the cost of shipping the replacement or repaired Product to you, or performing the repair service in your home.
This limited warranty gives you specific legal rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.
TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL OR WRITTEN, EXPRESS OR IMPLIED. ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THAT WE CANNOT DISCLAIM ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY ON THIS PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
We do not guarantee that any replacement Product will have the same selling price or otherwise be identical to, or offer the exact same functionalities, as the Product you returned to us.
This warranty applies only to Products purchased on Amazon.com or its physical stores in the United States and delivered within the 50 states of the United States, the District of Columbia, Puerto Rico, the U.S. Virgin Islands and APO, FPO and DPO addresses (collectively, the "Territory"). Replacement or repaired Products or parts will only be shipped to addresses within the Territory. Replacement or repaired Products shipped to an APO, FPO or DPO address may take additional time to ship.
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