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If you're experiencing performance issues while playing Amazon Game Studios games, here are some solutions that may help.
To determine which video card you have:
To update your video drivers, go to:
If your computer's power profile isn't set to High performance, it could be throttling performance.
To access Power Options in Windows:
Adjusting your in-game video settings may help fix performance issues.
Try clean booting into Windows. Follow the instructions at https://support.microsoft.com/help/929135. Clean booting into Windows prevents any unnecessary programs or services from starting up, and helps narrow down the cause of your issues. If you continue to have trouble after performing a clean boot, it's safe to assume that background programs and services aren't the root cause. You can go back to your normal startup.
Try scanning for malware. Malware can cause many adverse effects on your computer. These effects vary widely depending upon the type and purpose of the malware. High resource usage can be one of the symptoms, which directly impacts your gaming experience. If you have your own preferred anti-virus or anti-malware software, use it to scan your computer.
Video drivers often come bundled with software that lets you set custom preferences, create graphics profiles, and control other video card settings. Examples of these programs are Catalyst Control Center (AMD) and Nvidia Control Panel. These settings can interfere with in-game video settings, which can cause FPS issues. Resetting your software to the default settings may help alleviate issues.
To reset your driver software to the default settings:
Overheating can cause performance issues with any computer, and the symptoms can vary depending on the situation.
Some common signs of overheating:
If you suspect your computer is overheating, you can try the troubleshooting at https://www.intel.com/content/www/us/en/support/processors/000005776.html to start.
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